Medicare Supplement Script
Hello, Mr. /Mrs. [Name]? Hello [Name], my name is ___ I'm calling from the Health Enrollment Center... Please note this call is being recorded for quality & training purposes. The reason I'm calling you today is because you may be qualified for additional benefits on your existing insurance plan this year, and we also wanted to make sure that you are not overpaying anything out of your pocket, Alright?
If I May ask you, whenever you go to your Doctor or a Specialist, do you pay any money out of your pocket like a copay sometimes? *
Do you pay for your Medicines, Prescription, Dental (Give examples of coverage in Dental Service) or Vision (Give examples of coverage in Vision Service) as well?
Let me work on these additional benefits for you because we want to make sure your co pays are down and you are receiving all the full supplements such as (mention the patient needs). Allow me to qualify you further to see if you are eligible for more coverage and help you reduce your out of pocket expenses, does that sound good?
Please confirm, are you Under or Over 64 years of age?
And I believe that you have a Medicare Part A and B with you, is that correct?
Due to the Health Information Privacy Act I'm required to speak to the person who makes your medical and financial decisions, would that be yourself? (Must Be Read Verbatim)
I am sorry to ask you but have you been diagnosed with Renal Disease or Permanent Kidney Failure? (Must be a NO for this question)
Would there be any additional coverage you may want to add to your existing plan such as dentures, hearing aids, transportation home delivered meals or medical supplies?
What’s your first and last name please? Which State do you live in?
Perfect! I have my Licensed Medicare Expert on the other hand; I’ll get your call transferred to him
And once the call is connected just let him know that you wanted to know more about your medical options and would want to lower down your medical expenses! Alright?

Great! I will transfer you now to a Licensed Medicare Expert in your state--- First there will be an automated system that will ask you to verify that you are over or under 64, and if you have Medicare A and B. Please respond with a LOUD and clear YES... The automated system will also read out a quick disclaimer, please say "I AGREE" loud and clear for the automated system to connect you with your licensed representative in your state.... one moment please! Let ME REMIND YOU the automated system requires you to speak LOUD and CLEAR so you get serviced by a Licensed Medicare Expert in YOUR STATE. One moment please - do not hang up, Okay?

Qualifying Question for Customers less than 64 years of age:
If I may ask how much do you pay for your monthly premium? (Is it more than $150 for an Individual Plan or more than $250 for your Family Plan?)
(He / She must afford to pay at least $150 for an Individual Plan and $250 for Family Plan)